Legal

Privacy Policy

Last updated: 2 November 2025

Pro Junk Removals ("we", "our", "us") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

This Privacy Policy applies to all personal information collected by Pro Junk Removals through our website, phone, email, and any other communication channels. By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy. We may update this policy from time to time, and any changes will be posted on this page with an updated revision date.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Your full name and contact details (email address, phone number, postal address)
  • Details of your enquiry, booking request, or quote
  • Property access information relevant to service delivery
  • Payment and billing information when processing transactions
  • Website usage data including IP address, browser type, pages visited, and referring URLs
  • Any other information you voluntarily provide to us

We only collect personal information that is reasonably necessary for our business functions and activities.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries, provide quotes, and communicate about our services
  • To schedule, coordinate, and deliver junk removal and waste management services
  • To process payments, generate invoices, and maintain financial records
  • To improve our website functionality, content, and overall customer experience
  • To send you relevant updates about our services (only with your consent)
  • To comply with our legal and regulatory obligations

We will never sell, rent, or trade your personal information to any third party for marketing purposes.

4. Disclosure to Third Parties

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

  • IT and website hosting providers
  • Payment processing services
  • Logistics and scheduling partners
  • Accounting and legal advisors

These parties are contractually obligated to maintain the confidentiality and security of your data. We may also disclose your information if required by law, regulation, or court order, or to protect the rights, safety, or property of Pro Junk Removals or others.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics. Cookies are small text files stored on your device that help us understand how visitors interact with our site. We may use tools such as Google Analytics to collect anonymised data about page views, session duration, and traffic sources. You can manage or disable cookies through your browser settings at any time, however this may affect certain website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include secure data storage, access controls, and encryption where appropriate. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute protection of your data. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.

7. Access and Correction

You have the right to request access to the personal information we hold about you at any time. You may also request that we correct any information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe and may ask you to verify your identity before processing the request. There is no charge for making a request or for the correction of your information.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. When your information is no longer needed, we will securely delete or de-identify it in accordance with our data retention practices.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).