FAQ's

Frequently Asked Questions


Booking with us is simple! Just click the "Get a Quote" button on our website, fill out a quick form, or contact us directly, and we'll arrange a time that works best for you.

We provide rubbish removal across most of Melbourne. Contact us to check if we cover your specific area.

While it's not necessary for you to be there, we do recommend being present to ensure everything is cleared according to your preferences. If you can’t be there, we can make alternative arrangements.

There’s no need for preparation! However, it helps if your items are accessible and ready to go. We’ll take care of the rest.

We base our pricing on the amount of waste being removed. After you contact us, we’ll provide a customized quote, so you know exactly what to expect.

We strive to keep our pricing transparent, but depending on the volume of waste or specific items, there may be extra fees. We'll always confirm any additional charges before proceeding with the job.

Yes! If you need same-day rubbish removal, we’ll do our best to accommodate. Just let us know as soon as possible, and we’ll work to fit you in.

Absolutely! We offer free on-site assessments to provide an accurate quote based on the amount and type of waste. This ensures you get the best price.

For safety and environmental reasons, we don’t accept paints, liquids, gas bottles, or asbestos. Please let us know if you're unsure about something, and we’ll advise you on the best disposal options.

We are committed to eco-friendly disposal. We recycle as much of your waste as possible and ensure that everything is disposed of in line with local regulations.

Yes, we prioritize recycling. Many of the items we collect are sorted and recycled, helping to reduce landfill waste and support sustainable practices.

Yes, we are fully insured, ensuring that you are covered throughout the entire rubbish removal process.

Yes, we hold all the necessary licenses to operate legally and safely within the waste removal industry.

We accept a range of payment methods, including credit/debit cards, bank transfers, and cash. Let us know if you prefer a specific method, and we'll accommodate.

Of course! We have many satisfied customers, and we’d be happy to share their feedback with you. Just ask, and we’ll provide references or testimonials.

Yes, in addition to rubbish removal, we offer services like site clean-ups, junk hauling, and more. Feel free to get in touch if you need extra assistance.

We operate during regular business hours, typically [Insert Hours]. We can also work around your schedule if you need us at specific times.

Yes! We offer after-hours emergency services for urgent rubbish removal needs. Just contact us, and we’ll arrange a time that works for you.

If you need to cancel or reschedule, please let us know at least 24 hours in advance. We understand that plans change and will work with you to find a suitable time.

We can remove large quantities of waste, but if you have an unusually large amount, we may need to make special arrangements. Reach out to us for more details.

No, we’ll bring everything we need to handle your waste, including bags and containers. Just make sure the rubbish is accessible, and we’ll do the rest.

We provide a wide range of rubbish removal services, including household waste, green waste, old appliances, garage clean-outs, and more. We also offer additional services such as junk hauling and site clean-ups.

No need to prepare in advance — we’ll do all the heavy lifting. If your rubbish is already in a pile or near the curb, that’s even better, but we’ll manage it no matter the situation.